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Terms & Conditions

Terms & Conditions

VAT

The prices displayed on our website include VAT at the current rate of 20%.

Shipping

We only dispatch to Uk destinations.

For orders containing 'In Stock' items dispatch is normally made within 48 hours.

Orders containing any items marked as 'Available To Order' will normally be dispatched within approx. 3 - 5 working days.

If for any reason dispatch is likely to be delayed we will notify you via email.

For Uk delivery we normally use the Royal Mail, but with some bigger parcels we use a courier.

Uk Postage is a flat rate per order of £2.75 for 2nd class post (Normally 3 - 5 working days) & £3.25 for 1st class post (Normally 1 - 3 working Days).

Uk Special Next Day Delivery is available on low weight parcels when orders are placed by 12pm on Monday to Thursday.

FREE UK postage if you spend over £17.50

Cancellation, Returns & Refunds

If for any reason you are not completely happy with your purchase, please notify us immediately and return your purchase within 7 working days of delivery, unused and in its original packaging together with your receipt and reason for return.

We will exchange it or offer you a refund for your full order value including postage. It will however be your responsibility to post items back to us and at your expense, unfortunately we cannot refund the return postage paid by you. (except for faulty items returned)
We are also not responsible for items returned via post.

Please ensure that the price of the item(s) being returned is adequately covered and we would advise that the postage is recorded delivery on valuable items.

When we have received the item/s we will contact you via email to confirm that either a refund has been made or that an exchange is on it's way to you.

Orders not arrived

For Uk deliveries most orders should normally be delivered within 5 working days. However delays with the postal service can occur from time to time.

We would reccomend allowing 10 working days before contacting us.

International delivery times vary from country to country. Please allow 15 working days before contacting us. 

Privacy Policy

We recognize and respect your need for privacy and security as you visit our site. When you visit our site to view any pages, read product information you do so without telling us who you are and without revealing any personal information.
While we do not collect identifying information about visitors to our site, our website host uses standard software to collect information for the strict purpose of tracking activity on our site.
This allows us to better understand how many people use our site and which pages and features are most popular.

For the purpose of completing your order the only information that we will hold is a full postal address, valid email address and your name.
This information is not passed to any third party company and we do not sell on any email or private address information.

None of your credit or debit card details are seen by us, when you complete payment you provide these details on secure servers handled by Paypal or our merchant bank payment process.

 

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