Terms & Conditions
VAT
We are not VAT registered
Customers purchasing items through a business please be aware you will not be able to claim any VAT back from your order.
Shipping
We only dispatch to Uk destinations. (Please do not place orders from outside the UK as your order will be cancelled)
For orders containing 'In Stock' items dispatch is normally made within 48 hours.
If for any reason dispatch is likely to be delayed we will notify you via email.
For Uk delivery we normally use the Royal Mail, but we may also use Parcel2go delivery service.
FREE UK postage on every item - No Minimum Spend (except Javis Wall & Fence)
Cancellation, Returns & Refunds
If for any reason you are not completely happy with your purchase, please notify us immediately and return your purchase within 14 working days of delivery, unused and in its original packaging together with your receipt and reason for return.
We will exchange it or offer you a refund. It will however be your responsibility to post items back to us and at your expense, unfortunately we cannot refund the return postage paid by you. (except for faulty items returned)
We are also not responsible for items returned via post.
Please ask for and retain 'proof of postage' from the Post Office and we would advise that the postage is recorded delivery on orders over £35.
When we have received the item/s we will contact you via email to confirm that either a refund has been made or that an exchange is on it's way to you.
Orders not arrived
For Uk deliveries most orders should normally be delivered within 5 working days. However delays with the postal service can occur from time to time.
We would recommend allowing 10 working days before contacting us.